Frequently Asked Questions Q&A

 

1. How can I order products?

  • You can also click the "Buy Now" button next to any product for quick checkout. The website will guide you through all the necessary steps and obtain the necessary information to process your order accurately and on time. If you need any assistance with your order, please contact customer service via WhatsApp (852) 60195361 or email haphycorner@gmail.com. The service hours are from 2 pm to 6 pm daily.
2. What payment methods can I use?
  • We currently accept payment via PAYPAL, FPS, VISA, MasterCard , GOOGLE PAY, and APPLE PAY.
3. How can I confirm that the online credit card payment transaction is successful?
  • After completing the online credit card payment, the transaction information will be displayed immediately on the webpage and the customer will receive an "Order Notification" by email to confirm the transaction status.


4.How much does the delivery service charge?

  • 1) With a purchase of HKD300 or above , you can enjoy free shipping to any commercial address / SF station / smart cabinet / residence within Hong Kong . However, free shipping is not available in some remote areas and/or places with restricted conditions . Serve .

Remote areas

No delivery service

Stanley, Repulse Bay, Tai Tam, Shek O, Tung Chung, Chek Lap Kok

Ma Wan, Discovery Bay, Cheung Chau, Clear Water Bay, Po Toi O, Lung Kwu Tan, Lau Fau Shan, Mai Po, Sha Tau Kok, Luk Keng, the delivery unit is on the 5th floor or above but the building does not have lift equipment , etc.

2) If the purchase amount is less than HKD300 and the total weight is less than 2KG, a shipping fee of HKD30 will be charged. If the total weight is less than 2KG, a separate quotation will be required.
3) Please ensure that the delivery address , consignee and contact number you provide are correct to ensure smooth delivery. Otherwise the website will not be responsible for any loss or damage arising out of or in connection with erroneous information. If you need to arrange delivery again , an additional delivery fee of HKD100 will be charged.
4) Please refer to the email order notification to track your logistics progress at any time.

 

5. How many days does the express delivery service take and how is the delivery done?

  • Delivery service to designated address
In terms of express delivery, the goods will be shipped within 3-5 working days after purchase (Saturdays, Sundays/public holidays/typhoons No. 8 or above/black rainstorms/are not included) , and will be collected within approximately 4-8 days after shipment. Arrival, all mailed items cannot specify the delivery date and time period. Customers please enter correct personal information and address when purchasing to arrange delivery. If the designated address requested by the customer for delivery does not have an elevator, the logistics company will not arrange delivery upstairs and will contact the customer to pick up the goods on the ground. If the customer provides a work or residential address other than that of the recipient, our company will not be responsible for any problems during delivery.
6. I haven’t received the product I ordered?
  • The delivery time is usually variable. If you have any questions , or if you have not received the product you ordered on the specified date , please contact customer service via WhatsApp (852) 60195361 or email haphycorner@gmail.com. The service time is 2 p.m. daily. to 6 p.m.

7. Can I return the product if it is defective or damaged?

  • If you find that the delivered product is faulty, defective or damaged (through no fault of yours), or the product is not what you ordered, or the delivered quantity is incorrect, you can notify the customer service department to apply for a return within 7 days of the date of receipt, and please Eligible for the following return policies :
1) The product must be unused, intact and complete with all accessories;  and
2) The packaging of the goods must be in the same condition as when delivered to you; and
3) Orders canceled due to failure of the goods to be successfully delivered to the customer due to no fault of the customer (such as incorrect delivery information provided by the customer); and
4) Goods that cannot be redeemed other than because the customer picked them up after the due date; and
5) We will provide return, exchange or refund solutions based on the actual situation.
If the return policy is met, our customer service will guide you through the further return process, including completing the return request form. After successfully submitting your return application, the online store will notify you by email that your return application has been approved. Please send back the goods within 3 days.