return policy

Return information:

If you find that the delivered product is faulty, defective or damaged (through no fault of yours), or the product is not what you ordered, or the delivered quantity is incorrect, you can notify the customer service department to apply for a return within 7 days of the date of receipt, and please Eligible for the following return policies:

1) The product must be unused, intact and complete with all accessories; and

2) The packaging of the goods must be in the same condition as when delivered to you; and

3) Not due to the fault of the customer (If the delivery information provided by the customer is incorrect) the order cannot be successfully delivered to the customer and the order is canceled; and

4) Goods that cannot be redeemed other than because the customer picked them up after the due date; and

5) We will provide return, exchange or refund solutions based on the actual situation.

If the return policy is met, our customer service will guide you through the further return process, including completing the return request form. After successfully submitting your return application, the online store will notify you by email that your return application has been approved. Please send back the goods within 3 days.